Business English Teacher - Lionel Tolden

by Lionel Tolden
(Tokyo, Japan)

SUMMARY:
Native English speaker with over 6 years experience teaching English as a foreign language in corporate and business environments. Seeking a challenging and involving position where I can contribute to companies, schools, and the community.

SKILLS:
TEFL, English Literature, Technical Writing, Helpdesk Support, A+ Certification, Microsoft Manual of Style for Technical Publications, Chicago Manual of Style

LANGUAGES: English, Japanese(Basic)

EXPERIENCE:
JCPenney Corporate Office
Trainer/English Instructor March 2010 – August 2011
• Leading English classes for JCPenney non-English speaking Associates
• Creating multi-lingual documents and training materials
• Writing Knowledge Base articles on POS applications, support desk processes, technical information
• Assisting non-English employees with day-to-day tasks.

USI Southwest Insurance
Corporate Language Instructor January 2008 – March 2010
• Leading Englis courses for USI Southwest Insurance Spanish speaking Employees and Agents.
• Creating xoursework documents, syllabi, lesson plans.
• Corresponding with students through e-mail, phone, voicemail, and face-to-face
• Assisting non-english employees with computer issues, printing problems and minor technical issues.

Globaltec Solutions, LLP March 2005 - January 2008
Trainer/English Instructor
• Training Non-english Helpdesk Agents and Globaltec Associates on the use of the Wizetrade and Forex Made Easy English Software versions.
• Leading courses and meetings on Company Software packages
• Writing technical documents, training materials
• Guiding associates and customers through Software packages


EDUCATION:
Southern Illinois University at Carbondale
January 2001 – January 2003
Associate’s Degree in English Language and Literature.
Internship with college English department, grading essays, teaching assistant, leading English lessons.